The piping is great stuff.
I actualy called them and told them if they made the piping modular ( snap together ) they would have a winner on their hands. They told me, they hear this all the time but are not going to change the design.
I am thinking, you have a 80% great product and you can improve it to be a 100% great product, which would sell way more and you will not do anything about it. No wonder companies are going under.