wow! i have bought tires from them at least 3 times and all times transaction went smooth. I think they have a disclaimer stating that if they don't have the tires in stock or can't locate them locally from another vendor, then they will continue to search for the specific tires, if they cannot find them after a week ( it's been awhile so i may be wrong on some of this info , will have to check the fine print ) they will try and locate a substitute.
I guess i got lucky that they had the tires i needed either in stock or found them , either way it was less than a week to get them in , sorry you're having such a big problem squirlz, i don't know what their problem could be ...