Thread: WOW at JGY...

The thing with customer service is its just like the news, you hear 5 sad depressing stories to every 1 positive story. We know there are people out there that have had a bad experience. Yes we know we have lost some money because of these horror stories. Nothings goinf to get fixed over night and I know there are many of you that will never buy from us. it sucks from a business standpoint but me being new it is the storm ive walked into. Do I think that Ill be able to satify every one that continues to buy from us ? No Im not stupid I know there will be people I butt head with and people that I wont make happy, It sucks big time but it is a responsibility I took on when I took the job. I know that Ill have to go on everyday fixing mistakes from the past (or at least trying to) But bashing Jason I promise you is just msplaced anger. The shop cannon function without the office doing its job, and for the past 5 years the office has been less then satisfactory. Now allI have to do is try to fix EVERYTHING that has gone wrong in the past. Those of you who have delt with JGY in the past and wont deal with us again I'm sorry. But dont judge me and what I am based on the past (as hard as it might be, and yes I hold grudges from my past and I know there hard as hell to let go of)

I've been quiet on this whole issue. I know Jason is a weird guy, weird sense of humor, and not everyone understands him, he should change his ways, some people will get insulted and will never want to deal with him or his business.

I've worked in parts sales for a few years myself. I ran gofastdepot during that time, and not once have I had any complaints. Sure, sometimes it took a while to get people's parts, but I never told anyone "well if its going to take you a few weeks to pay, then it will take a few weeks to get your parts". That is unacceptable!

Customer service is probably the most important aspect in running a sucessful business. You treat your customers like crap, word will get out, and you will lose a lot of potential business. Ask anyone who's ever bought from me, I've never belittled anyone, or made fun of them. Its not professional, or acceptable.

Its not getting lucky, its poor management in the past. I'm the manager now and despite whether you will all belive me or not, I wont be the sucker that held the position befor me. I was brought in to replace a less then satifactory managment issue. Jason knows things have gone wrong in the past, Im here to limit what may go wrong in the future.

I feel the main issue is Jason, and sadly he owns the company, so you're in a tough spot

Hate to say it, but it's going to take you a looooong time to rebuild the JGY image. If you'll kindly take a gander at the other forum, you'll see that if you're LUCKY, the JGY approval rating may clear the 50% threshold, BARELY. That's not good, because as you well know, the SR community is pretty tight, moreso than larger communities on the interwebz. Word travels quickly (obviously, otherwise you wouldn't be registered and posting here), amongst the SR crowd.

As an aside, I did in fact try to register on the forum to point out a particular Lovefab sidewinder manifold to one of your potential customers, and was of course refused access due to what I assume was my screenname. What's the point? I could put "JimbobAP1S2K" as a username, and you'd probaby accept it because it had a "real" name in it?

Everyone that knows me well enough knows my name, who cares if it's displayed on a forum screenname or not? Sorry that's O/T for the discussion at hand...

Back on topic, good luck. And seriously, $250 for cold side piping?! That's a little steep by ANYONE'S standards. Hell I can buy two eBay kits in aluminum, and have a friend tig it up for a perfect fit, and have piping left over for another build. In SS, I could have the whole piping kit done for less than $250...

Your correct in alot of your points, I guess one of my faults is that I treat people Ijust met liek Ive know them for years. You can joke around and belittle your friends because they know its a joke. Sadly I think of everyone that way and that I joke with them and they will just get it as a joke, Jasons the same way, We will both have to work on that and realize not everyone can tell by the tone of our voice that what were saying is a joke.

No doubt in my mind at all, about that. I have called you on occasion just to BS, and ended up buying stuff just because

Hey, you were one of my best customers

wow, seriously, have you no common sense, you cannot belittle a potential customer. Coming from a business background, i just can't believe you could make a mistake like that.

Damn its hard to respond to all of you, you write so many responses so quickly lol.

Were not the cheapest on some things (mainly the products made in house) but on other products our prices are pretty damn good.

The forum deal where I asked you to change your name is simply because it makes it easier to know whos who and all that, theres no secret plot where we want to know your name, its simply a preference.



Ok yes word travels fast and its always the negative words that travel fastest. Our pricing on that pipe is high for 2 reasons
1. It does take awhile for us to make
2. while making that pipe we are sidetracked by phone calls deliveies orders and so on. Again not trying to make excuses but in a normal day for us these things are tough to knock out.

I am extremely organized, and its taken me months to fix the past managers failures. Now that the office is finnaly running 100% better it means Jason can spend more time in the shop makinf orders go out much much faster then in the past. I know I cant cure the image some of you have of us, but I can try to make future customers not have the same picture in their head as some of you do. Im not perfect but I have pride in what I do and I dont want to sit at my desk all day and think to ,myself wow alot of people hate me . I dont think anyone wants that on their mind all day.