well, reluctantly I created an account here knowing i'm probably in for a good bashing. I will however say this, no matter what kind of "bashing" I get I'm not here to argue or cause any issues so please keep that in mind as I continue on.
I have been with JGY going on 4 months, not exactly a long time. I understand some of you have called or posted in our forums and dont like the way we act, let me appologise and say that while we enjoy joking around and having fun at the shop I understand somethings can be take out of contex and taken the wrong way. Our sense of humor is unique to us I guess and anyone that has taken it wrong I appologise.
As far as the past goes I'm sorry some of you have had less then desireable encounters with JGY, but I'm sure you've had some with other shops to. Despite these bad encounters we in all honesty work our asses off everyday to get things done and try to make you the customers happy. But realistically that doesnt happen all the time. If it was possible to make everyone 100% happy at all times we would stride to do so.
In response to some of the post reguarding slow shipping etc. I wont ask you guys to just say "oh well its cool I dont care how long it takes to get the parts I ordered" we know people want their orders in a timely fashon and no it doesnt always work out like that. JGY as a whole is slammed!!! Everyday is a stressfull day just trying to get orders out and items made. With the economy the way it is it's hard for us to get the parts people need sometimes, our vendors carry less stock because they're unsure of what will move and what will sit on the shelf for 10 months. I'm not looking to make excuses on this issue but it is something were working hard at.
Now about returns, wrong parts etc. I'm just going to throw out one particular situation that makes us weary of this subject. Last month a customer calls in and ask for a JGY fuel rail for his RWD SR20 and some injectors and so on. I personally write up his invoice go over the fact hes buying a fuel rail designed to fit the RWD SR, he says yes eveythign is right we process the transaction and it ships the same day.
A week passes by and the customer calls and simply states "it doesnt fit" I talk to him for a few minnutes and he goes on to say his hood doesnt clear the rail. So I'm sitting there thinking wow ok yeah thats a big deal . Well to make a long drawn out story short, I ask a few more questions and come to find out hes putting the SR in a Miata (cool swap but something that would have been nice to know in the beginning) I explain to him very nicely that his problem is not a "warranty" or "fitment" issue caused on our end. Could you imagine having to take responsibility for every fitment issue on every crazy swap out there ? It isnt realistic to do so. So of course were called hacks and cheats and were a bad business and all this and that. Well I appologised that we designed the rail for a 240sx and ended the call.
Another short story for you guys. A shop contacted us about making a custom manifold for a customer of theirs. Ok cool no problem helping another shop out. This would be our first manifold for the motor in question so we ask the shop to send us the customers stock manifold. We get it in and in this case yes we took longer then we should have or planned to. Well we eventually got it done (in far less the glorious time but it was a really really nice manifold when it was completed) We ship it to the shop and a few days later there is a credit card dispute saying they never got the manifold. We go ahead and play the game with the credit card company and UPS. UPS verifys it was delivered and signed for. The shop then states "well yes we got it but it doesnt fit". Thats funny....we made it while it was on a motor and we used the stock manifold to head flange. So we knew it fit. In short he lied for whatever his reasons were.
Lastly, I'll tell you something alot of people dont know. We have a huge facility with great capabilities but please keep in mind (if you ever decide to do business with us) that we are only a 3 man team. Theres no flock of technicians in the back sitting on their ass smoking cigs and not getting work done. There is me (office/inventory manager) Jason (owner and fab work) and there is Garlin ( Technician and shipping) I appologise orders and projects take awhile to get completed from time to time but while your wondering where your parts are or whats being done to your car while its here with us, were busting our asses day in and out to get things done, and sometimes they dont get done and it sucks for us too. I see alot of people bashing Jason pretty hard and saying JGY has screwed them. If you could only know how bad JGY has been screwed in the past then just maybe you would better understand some of our policies. Jasons a good guy and does what he can to make as many people happy as possible. When my day is over at 7pm Jason is often there untill 11pm some nights trying to finish something and get it out to our customers. Customers call day in and day out with technical questions and just to get some information and Jason often times will talk to them for 30 minnutes or more to make sure they have every ounce of info they need to move forward on their goal, this is partially why we struggle to keep up with the work we have, but to everyone bashing on him I want you to know if you called tomorrow he would talk to you untill you had any and all information you needed.
Saying you want to beat somones ass isnt the way to get anything handled or resolved. After all of this some of you will go on to bash me and call me names and this that and the other. And to avoid any further confrontation I'll bow out now and say I'm sorry you feel how you do.
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Originally Posted by BenFenner 
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