I argued with them on the phone for about a hour yesterday trying to figure out what the heck happened. Also, the couple dings or knicks weren't that bad so I think they probably didn't see much of a damage claim. It's a tough thing when it's a car part like this, not many people know what to look for, sure they can see a dent, but if it was a porcelain vase broken in 20 pieces or something it would be very obvious. So the UPS rep told me they won't cover it because it wasn't packaged properly. I told her that I physically brought/sent it from an actual UPS store, with the actual box the UPS employee gave me, and I paid the same price I was quoted (minus the $12 box) when I brought in solely the header. It's possible now that I think of it, the employee mistakenly charged me for the box a second time by accident instead of for packing materials they would later insert, or it's possible the employee assumed because I brought in the empty box and the item without stuff already in it it that I wanted it sent that way. Of course I argued all of this to the UPS rep on the phone, seemed to fall on deaf ears. She let me officially dispute their decision and said they would contact me by the next business day, but I never heard anything from them. Of course now I wish I had verified that I was being charged that amount because they would throw in their little packing peanuts or whatever. Also at that point I was already out $24 for shipping from my own pocket, and OP made it clear he wasn't willing to spend anymore money on shipping so I just wanted to pay for it and get the heck outta there. At that point he was basically saying he thought I was trying to scam him anyway, and then I send him a photo of the receipt and he goes "why does it say it weighs 99 pounds??!" and basically accused me of trying to rip him off that way too.. But I think me buying the box first and returning with it the next day seems to be what caused the confusion w/ the shipping issue.