I have to put my .02 cents in as well.....
So in his other thread I saw all the people say they were sorry to see him leave, and people always chase vendors away, and so on..... The problem is that the FWD SR20 community has so little support that when a new vendor comes on everyone wants their product, like Calum. BUT we also demand a GOOD product as well. In any business you will have you small issues, but if you stand by your product, and make things right, you will be forgiven and in most cases bring more business because you are standing by what you sell. This reminds my of the Jun bashing thread, but there are a few big differences.
1. the biggest one, is that you(OEM) and getting involved in the drama in this thread. You are adding to the bitching and the problems here, you should either state your case with out pointing fingers and be done with it, or just not post anything. EVEN THOUGH people are bashing you, take your licks and go. You dont see Greddy and HKS in every bashing thread about them.
2. There are multiple cases and PROOF of shoody workmanship and poor communication.
3. There are a lot of well known people that have had bad dealings with you and had poor results in you taking care of what you sell.
I will not tell you how to run your business, but from someone who is in your industry, as a small business you have to take care of your customers, not matter what. Even if it means money out of your pocket, because if you don't, you will see what happens, like you are. Word of mouth is killer, and it looks like it is working. I have never bought anything from you, BUT I have seen a few of my local guys here getting bad service and I also saw at the convention this year what happened to happynoles car on the track with the overflow tank. Your products should be tested, then tested again and then tested a final time to insure things like this don't happen. As a fabricator as well I know this stuff is not easy to make, its not as simple alot of time to just "paint" something. But if you are going to be a business and sell a product it needs to be quality. If its not sell it on Ebay with the other Chinese crap that lasts a year and a half.
Thats all....