Originally Posted by FuelCutOff
regardless of your jig, if it doesn't fit my car as the pictures indicate, why would I still be charged a restocking fee? What if your jig is wrong to begin with and the pipe does fit on your jig? Fact is, it doesn't fit the intended vehicle. I can also assure you my car has not been in any accidents and the only issue that could cause this bad of a lineup is frame damage and my car has none whatsoever and I'm willing to provide pics of my underbody throughout.
Also, in regards to your other posts. I was never rude to you guys. You were rude to me and I think you know what I'm talking about. Granted you did apologize and I thank you for it, but I was very annoyed all weekend about it. You called me out as being impatient when I asked you for a status on the 2nd midpipe the week after you told me you'd ship it. That irked the heck out of me especially since I've been waiting for close to 3 weeks at that point with my car on jackstands. Then I'm told that you will accept a refund but only for a huge restocking and shipping fees which also did not sit well with me and that's when I posted. I even emailed you and told you I'd be posting this, so I didn't blindside anyone and you were given fair warning that I would go public.
I also emailed you guys before buying and asked many questions. I hope you remember this. I did everything right on my end to make sure I was getting a good part and you guys seemed good beforehand. I was excited when I got the part. It looked well made and the welds were nice, but the fit was way off.
I'm honestly done with this. It's become a huge headache. I never intended to hurt your business and I never intended to have this huge debacle. I just wanted a refund since i was done dealing with this exhaust. I would have much rather you paid me to take it to a shop here to fix it but you never made that recommendation. You just posted that on here, but you never told me you'd do that.
As this point, I hope you're willing to accept this back and not charge me any fees.
regardless of your jig, if it doesn't fit my car as the pictures indicate, why would I still be charged a restocking fee? What if your jig is wrong to begin with and the pipe does fit on your jig? Fact is, it doesn't fit the intended vehicle. I can also assure you my car has not been in any accidents and the only issue that could cause this bad of a lineup is frame damage and my car has none whatsoever and I'm willing to provide pics of my underbody throughout.
Also, in regards to your other posts. I was never rude to you guys. You were rude to me and I think you know what I'm talking about. Granted you did apologize and I thank you for it, but I was very annoyed all weekend about it. You called me out as being impatient when I asked you for a status on the 2nd midpipe the week after you told me you'd ship it. That irked the heck out of me especially since I've been waiting for close to 3 weeks at that point with my car on jackstands. Then I'm told that you will accept a refund but only for a huge restocking and shipping fees which also did not sit well with me and that's when I posted. I even emailed you and told you I'd be posting this, so I didn't blindside anyone and you were given fair warning that I would go public.
I also emailed you guys before buying and asked many questions. I hope you remember this. I did everything right on my end to make sure I was getting a good part and you guys seemed good beforehand. I was excited when I got the part. It looked well made and the welds were nice, but the fit was way off.
I'm honestly done with this. It's become a huge headache. I never intended to hurt your business and I never intended to have this huge debacle. I just wanted a refund since i was done dealing with this exhaust. I would have much rather you paid me to take it to a shop here to fix it but you never made that recommendation. You just posted that on here, but you never told me you'd do that.
As this point, I hope you're willing to accept this back and not charge me any fees.
This might be so, but our systems have fit many cars. If it does not fit just yours then we cant remake the jig just for your car. If the system fits on our test car then we can not refund you 100%. Also it will have to fit in our jig as well.
Here is the e-mail I wrote, I stated please BE PATIENT, meaning just bare with us, not your being impatient-which I can see as being rude but was not the case.
I am patient. I've been patient for over 3 weeks trying to get a new part to fit while my car sits idle. You last email said you'd ship it out last week so that's why I asked:
"FuelCutOff, we have all the jigs and a stock system here. We are sending out a new mid section this week. When you get it please install and send back the old one."
Please let me know when it ships. Thanks.
FuelCutOff.
On Wed, Aug 4, 2010 at 11:10 AM, OEM wrote:
We had to make a whole new section. Please be patient. It should be to you shortly.
Mark