Thread: Do not support Overkill.

Cliff, as stated before I have been working with the customer to make this fit. He has received the new parts and I am awaiting a phone call from him. If he does not want the system anymore, he can send it back. IF the sytem fits in the jig when we get it back then he will be charged the restocking fee, if not then he will be reimbursed the full amount. My whole goal here was to help FuelCutOff out.

I would just like to say though, you guys need to understand we are not a huge company. Its brian and myself. We have many other customers to deal with, not saying we put people off but sometimes it takes a day or two to get back to all the e-mails. WE do apologize if the delay is to long between e-mails.

honestlty...who has EVER bought a ''BOLT ON'' exhaust and NOT had to tweak/modify/cut and reweld/flare/flange to make it work.......i hate doing exhaust to begin with.........because of that...they are all differnt.no matter what.

Any company stating he's being dealt with 'very professionally' while telling them "If you dont like what we've done here, gtfo" is really really sketchy. At no point should you EVER say you dont want their business because you are effectivly stating to anyone EVER who has has fitment issues with a 'made to order part' who is in their own heart identifying with fuelcutoff to basically "hit the road we dont want your business".

In the end guys I really REALLY want to see oem around and dont want this to be the breaking point for this forum supporter. We understand you have other cash cows for your business, but I appreciate your guys' efforts, I do just think you need to have a bit more of a customer service attitude to get your small operation there off the ground. This is a very supportive community when someone treats us right, and I believe you guys can do much for the community in years to come. Please resolve this issue so we can put it behind us and get back to better days.

This is polar opposite of what was said just over a hour ago by Bluebomber. Mark sounds like you have your head on straight.

What says your jig isn't wrong? I know you fit it up off of 1 car, but what says that isn't off/wrong?

Every business is different. To us, if we wanted to charge 90% restocking fee we could. Please understand this is not a negotiable policy. We charge that so that it covers our time and supplies. In your e-bay business its different. Alot of custom car companies dont even off return.

He has always had the option to return the system.

With that being said, I do not appreciate the way FuelCutOff handled this. The customer is always right in my book, but never should there be rude misleading post especially when we are assisting him with options and sending out new parts. One thing that myself will not deal with is a rude person, business or non business.

Who the hell is NAMEREMOVED and why has his name come up? If NAMEREMOVED is FuelCutOff, then you have a serious privacy hole you need to plug in your business right now. I don't expect my personal information to be leaked from a business I purchase from.

Many sales with no complaints. I have personally installed 3 systems with no issues. When we installed them some tweaking needed to be done but nothing like re welding.

Mark

Yes this is correct.

Thanks for your offer.

Will you PLEASE accept the exhaust back and refund my money 100% without any restocking or shipping fees both ways? I will send you everything you sent me including both midpipes. If it helps, we can split the shipping costs from me sending it back.

I'd also appreciate it greatly if you would also return the CAI I purchased along with the catback. I understand you don't have to and this was not a point of concern. I did not try to install it and will not be installing it but I can only assume that it may also have issues. Dealing with the catback gave me a sour taste so I'm not inclined to repeat this process for the intake and scuff it up if it doesn't fit.

Also, I do have to say this. I honestly tried to support you guys especially being a small shop and I'm not some deranged customer with unrealistic expectations. I am anal about parts fitting right though. I'm sorry for these troubles, but I felt like it was my only available action considering the circumstances and that my car is still sitting idle going up to 5 weeks now this week. I did feel that I was not being properly communicated with and I had to continuously initiate contact to get replies. It was my expectation (fair or not based on opinion) that a customer who paid for parts that didn't fit should get immediate help or at least get some form of compensation or a full refund.

Then this situation is very odd that it doesn't fit.