Thread: Do not support Overkill.

You my friend are a douche. Your reply says it all. I can't wait till I read about your shop closing down. You will see this thread on every forum you sell parts on. Everyone will know what a bunch of unethical pieces of shit you guys are over there.

EDIT: I retract this statement. (Aug 13)

Thank you Ben. I'm glad you can see this unlike some forum members and most importantly the vendor.

Ben ... there was constant communication with Fuel about the system, we had new pieces made and shipped out as quickly as possible. There were emails, phone calls ... We analyzed photos of the issues and did what we could. Welding would not fix this issus as it was a fitment/bend issue that we were working with. But all in all we were doing what we could to fix the problem.

Sounds like a dying moan to me bluebelle. Taking that attitude really sets the tone for future business.

Yes ... the tone that we wont deal with things like this.
We have made our point. Unreasonable customers are not something we deal with.

You guys never called me. I called you guys once 2 days ago. Before then, it was me sending you emails and me initiating contact every time. I'd send an email, you guys not replying, then me pm'ing you. Then you'd reply with half an answer to my questions. I'd send pics and then more delays while you call up mandrelbent exhaust to find out why things were not fitting before I'd get answers. Then, I'd get half ass solutions to my problems before you decided the catback you sent me does not fit and decided to send me a new midpipe.

I have every single email on file and I can easily embarrass you guys if I decide to take the time to post them. You're honeslty not doing yourself or your shop any favors by posting. I recommend you stop. You've already lost enough business by your replies.

Please post them if you really what this to get out of hand. Im fully devoted to this now.

Delete

Great! So you can devote yourself to a forum thread but not to helping out the customer when they have issues with your parts. Good to hear you have your priorities straight. Where was this attentiveness before? I thought you were "so busy".

I totally understand where you're coming from. 1 in 100 customers may be so completely bonkers that they are unsatisfiable and/or completely unreasonable. From what I'm seeing, you aren't dealing with one of those.

He expected his car to be down for a couple days max to install an exhaust. That is a completely reasonable expectation. When your solutions weren't working and it was time to cut his losses with this purchase and return it you made the mistake in not accepting it free of charge as far as I'm concerned. We all know restocking fees and not paying return shipping are commonplace in business, however we also all know it's a commonplace "bend the customer over" tactic. A re-stocking fee? Are you insane? You still expect to make money off of the purchase? Calling extortion a "restocking fee" might work for huge businesses like Amazon.com, but not for you.