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Thread: Do not support Overkill.

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Posts: 111-120 of 247
2010-08-13 19:03:14
#111
Sorry to butt in, but this really bothers me.

I ordered a 3’ exhaust from a very respected company, VRS. It took almost two weeks to get to my front door and I personally think that is a reasonable amount of time. These parts don’t just sit on a shelf with hundreds of copies next to them … (This isn’t Honda parts we speak of)

As for my exhaust kit, I took it to a professional muffler shop to have it installed and guess what… It still had to be modified!! Many things have to be accounted for, and not every car is ages the same. With things like old hangers, previous wrecks, rust/worn out parts in general, and many other things that can contribute to fitment issues.

VRS wasn’t even contacted because of their poor fitment… Why u ask??? Because I knew there was a possibility for fitment issues. Now if the exhaust system was completely wrong (wrong car, or size) then yes, I would expect them to eat the shipping and send me the right one at their cost. But they sent me a kit close enough that any half-ass muffler shop could fix.

Fuelcut did mention he was “anal” about the fitment. Makes me wonder, what if he didn’t like the placement of the muffler??? Would it be OEM’s fault too??

We spent over and hour just getting the muffler to sit right in the car!!! (the way that I wanted it to be) These things are to be expected.

I understand $750 is nothing to laugh about, but not all that was for the exhaust alone. Our cars have little aftermarket support, and the few vendors that we have take care of us. I am glad to see that OEM is not running away from this, and that they are doing their part as a business to set things straight. It would suck to see OEM stop making parts for our cars just because of this.

Good luck to both parties and I hope this issue gets resolved.
2010-08-13 19:19:36
#112
Originally Posted by thefultonhow

Let's contrast this with an experience I had recently. I bought a stereo for my new Legacy GT from a non-local junkyard. I got it, installed it, and the CD changer didn't work. I called up, explained my problem, and the first thing out of the guy's mouth was, "My UPS number is [xxxxxx]. Ship it back and we'll refund your money when we receive it." THAT is customer service. THIS is not.


But if you are going to make a compare/contrast in your state of affairs, compare the type of business. One is a local junkyard who has a continuous flow of customers day to day. The other is a NEW company who only deals with online orders and certain vehicles. The local junkyard has a huge inventory and doesn't mind bringing back parts that do not work. Small shop, small specialized inventory... just saying.
2010-08-13 19:51:19
#113
FuelCutOff's real name has been removed, if you see my edit please don't be surprised. I didn't remove any information other then the user's name.

Please do not reveal private personal information garnered during a business transaction on a publicly facing online forum UNLESS you have consent to do so.

This is a privacy issue, as a business it is very important to be very careful on what you post publicly.
2010-08-13 20:00:16
#114
Maybe I'm a moron.... but looking at OEM's site, I see no listing for any exhaust application for P11 (99-02) G20's...
2010-08-13 20:55:17
#115
Originally Posted by JDM_Ej
Maybe I'm a moron.... but looking at OEM's site, I see no listing for any exhaust application for P11 (99-02) G20's...


no it doesn't, but go here:
91-02 G20 Mandrel Bent Exhaust

click on the "year" drop-down box and the other option is 99-02. I asked specifically before I purchased if this will work with a 2000 model year and Mark replied with yes.

My thoughts on this are that they used a 99 G20 for their jig assuming it would work for 00-02 also. It does not and I'm willing to bet they will not admit this. I have asked Mark twice now via email and he ignored the question the first time and not replied the second but it's only been a matter of hours on them. However, It was asked on this thread 3 times and he never replied. Twice by blackwater32 and once again by me.
2010-08-13 20:59:40
#116
That shouldn't matter at all. The only difference between the 99 and 00+ cat-backs are the muffler cutout in the rear bumper. Fitment is the same.

I am currently using a Greddy cat-back meant for a 99 with no issues.
2010-08-13 21:03:11
#117
Originally Posted by JDM_Ej
That shouldn't matter at all. The only difference between the 99 and 00+ cat-backs are the muffler cutout in the rear bumper. Fitment is the same.

I am currently using a Greddy cat-back meant for a 99 with no issues.


then I stand corrected.
2010-08-13 21:03:34
#118
That's very helpful JDM_Ej. Thanks.
2010-08-13 22:41:58
#119
I want to say this because I think this has gone way too far and I'm affecting a person's lively hood and I truthfully never intended it to go that far. Yes I was very upset and irritated about our dealings but still said things I don't truthfully mean. I do realize it's gotten bigger and the possible consequences for Mark and Brian are worse than for me. I might lose around $200 which I'm not happy about but this affects them more severely. I do not want to be that reason and not for $200. We did have issues and I really felt like this was a solution to get them to honor a refund I felt justified to. Looking back, it's just not worth the drama and affects on these guys. I can't imagine it being easy to be in their shoes and I just fanned the flame because I felt more justified that I was getting ripped off when other spoke up.

Mark and Brian, I apologize. At least in your case Mark, I read your profile and learned you're a pretty young guy starting up this shop and I think that's pretty cool. I honestly don't want to hurt your business and to honor that I do give the admins permission to delete this thread or if preferred I'll revise it. I'll do the same on the other forum. Damage has been done that I can't take back but I guess those that were unhappy before just had a reason to vent now and they probably had a set opinion to start from their own experience or what they already had heard.

Anyone reading this, please do not use my experience as a gauge of how these guys are. I'm sure they have done some disagreeable things but it can't be easy doing what they are doing and they did give an effort. Maybe not to my expectations, but everyone is different and some people here are extremely happy with their work so they obviously are doing something right.

Brian, I also apologize to you for some of the shit I said. I would never say that crap to anyone's face out of respect for another human being and I should never put it out there like that. I'm not a rude guy or an asshole. I pissed you off and you pissed me off and both was uncalled for. I said shit out of spite and that's not cool.
2010-08-14 00:30:16
#120
FuelCutOff, stick to your guns man.. if they treated you bad, they need to A) learn from their mistakes or B) get a day job and quit what they're trying to do.
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