Thread: SO, THIS looks very wrong.

Agreed 100%.

If any company is advertising CSK's, then they damn sure should know exactly what combinations of Koni inserts go into what housings to work on a B13, B14, B15. They should also know exactly how much to shorten, if necessary, each of those housings. And they should know where to put the spring perch based on the clients choice of springs.

That is what you are actually paying for. Expertise. And I am willing to pay, and pay well, for expertise. No problems with that whatsoever.


I never thought that in the first place. It has been brought up in this thread, but I never had that notion.

Nor do I take any offense when The Suspension Thread needs to be revised, edited, or updated. If someone has better or more information/expertise, or information that supercedes previous information, then I want to hear about it.




Shit, that is the story of my life.....


Yessir. And while I like Mark and full appreciate "custom" anything for our old platforms, I would have expected a more pro-active approach in this instance.

lol.... as long as OEM doesn't tell Phor it's your fault we're good..

While I would love to have a great vendor, and I like you dream of it.. I have seen this happen too many times with them... this is at least the third instance that i've seen where they didn't quickly rectify the situation.... and their communication was lacking.

Read through this entire thread now and as a sortofnoob here I will only make one comment relating to this subject.

I've been trolling on this site for the last year or so trying to gather info for my new toy, and from what I've seen so far it appears that this community is pretty quick to lash out or pile on the bandwagon when something sketchy happens to a member here. Now while I find this extremely commendable and awesome that the members here stick up for one another (I find this very cool BTW, not something I am used to from other boards I have belonged to) chasing off vendors that are willing to take time to develop parts for our aging cars may not be the best approach.

Now on the flipside, this appears to have been going on for almost 3 months now, more than long enough for the vendor to rectify this situation and make the customer happy.

Lets hope the vendor and the customer get this worked out soon.

You Sir Sortofnewb () impress me with all your posts as a voice of reason, intelligence and maturity.

Agreed with your current post 100%. And I can be a very vocal critic. In fact, I have been known to get mighty upset with those that would harm this community or it's core members. I'm a highly protective and aggressive bastard, and some would say just a bastard.

I like Mark and OEM and hope he sticks around. I have two (2) of his custom parts on my vehicle right now. Our transactions worked out very well, and I am very pleased with the fit, finish, quality and engineering that went into those parts (cat-back and catch-can).

I would LOVE to see this situation worked out to a mutually agreeable conclusion for both parties. As it should be.

It's cool Shawn, I'm a mean old bastard too. Sometimes I have my moments of rational thinking I guess????

Originally, I had that same thought about not wanting to chase off a vendor.... This was when I read about the first problem with OEM about a year and a half ago. (first one of three that I have seen)

They had gone months without responding to a guys questions about a part he bought that was wrong. Anyway I saw that and another minor complaint which prompted me to write a thread in their vendor section supporting them and saying how glad we were to have such a great vendor in the community, but that if they wanted to "make it" they might need a little help with prompt responses (instead of taking months to get back with someone) - there was a lot of discussion on it from non OEM people about how we all wanted them around, but we want better customer service...

It was mostly a "love thread," begging them not to take their skills elsewhere but stating that they would need better customer service to survive anywhere, and I wanted to help them surive, and survive in the SR20 community.

I can't link you to the thread now to show you how unoffensive it was, because they deleted it. Why? because it mentioned that there was a small (but managable problem) with their business.

I had offered to help be a communications point for them, to keep up with emails and communications.... and communicating that with OEM was like talking to a brick wall.. whoever it was basically told me that they didn't need my help... pfft. this thread proves they still need someone to assist in communications.

so in short, the thing about a vendor who's willing to do stuff for us?? IMO that vendor is not OEM....

These struts were made improperly and they haven't owned up to it.

Yeah I know man, I am the noob and havent seen everything that you guys have.


But!

I have been a part of a few communities that I have sat back and watched a few well meaning fabricators basically fall victim to a witch hunt and throw up their hands and simply say "I quit".

Now I am not trying to imply that is the case in this instance, just merely feel the need, so to speak, to speak up when I feel like I'm watching something play out that I have seen all to often.

Once again, hopefully the involved parties can come to a resolution that will satisfy both. SOON!

This is the new world of the internet forum business.

Where every one of your customers can talk to everyone of your other customers. It can be a small business owner's nightmare.

But on the flip-side, it can promote 100% customer service. Most of the time when I see a vendor faltering, they make a few mistakes, feel embarrassed to discuss it, and let the bandwagoning happen.

Some vendors are 100%. For example, when calendars I sold got lost in the mail, I replaced them ASAP, no questions asked. My profit margin allowed me to do that. 100% customer satisfaction is allocated within my overhead. But my business is simple and infrequent.

Truth is, this is a hard market to make real money in, and its best left to a hobbyist who wants to make money on the side. It's a niche.

i feel its quite the opposite with these guys, like they are getting a free ride. They hooked up a couple of the old school guys with their undivided attention and gave them GREAT service with their best products, seemingly to get the endorsement of a respected member or three. Now it appears to me that they are trying to live off of that respected members endorsement.. and all of the other guys who people respect on here are are saying how great they are when they don't provide the same level of service to the average joe newb because no one will take their complaining seriously..


i mean come on, Ben Fenner, Shawn B and Happynole say they're great, so they MUST be the shiznit.. right??

ask this guy:
http://www.sr20-forum.com/overkill-engineering-motorsports/36829-30-paypal-payment.html

they didn't send all of the parts.. the guy emailed him and he was gone on emergency something for 3 weeks? It's obvious that they NEED someone to help them field emails and COMMUNICATE!! a

That thread above is the only thread I can find left that they haven't deleted on their vendor sub-forum.. most of the others have been deleted...

anyway, the point of that thread, everyone was ganging up on the OP... he was told to send in his reciept.. he wasn't told what reciept.. and when he kept asking, he didn't get a response that better explained to him until the last post that he needed the reciept of the coupler he had to buy, not the reciept of the CAI itself.. should that have been common sense for him? maybe.. but not everyone is a rocket scientist.. it would have been much easier for everyone had the communications been CRYSTAL CLEAR from the beginning.. and they weren't... or there wouldn't have been the problem..

I have tried to communicate with them about pillow ball mounts and they couldn't clearly communicate to me any aspect of the transaction, except that they needed me to send them my Octotat RSTB (FREAKING GREAT VENDOR BTW)... considering how slow they are and how poor they communicate, there was NO WAY ON EARTH I was going to send them my Octotat RSTB... not a chance.

hopefully the involved parties can come to a resolution that will satisfy both. SOON!

"i feel its quite the opposite with these guys, like they are getting a free ride. They hooked up a couple of the old school guys with their undivided attention and gave them GREAT service with their best products"

Oh man, I was involved in a deal like this once, I ended up appologizing all over my self to 10k member forum when the guy turned out to be a shady POS. Felt absolutely terrible!

Guy gave me and a few other members free parts to test and give our "unbiased" opinions, then proceeded to scam the entire community on his, get this, "pre-paid" group buys, then he split!

Just so everyone knows, I wasnt trying to defend or defame anyone. Just maybe offer a diff. perspective is all.