Thread: SO, THIS looks very wrong.

Quote:
Originally Posted by red91sr
Do all the vendors on this site have the ability to delete negative feedback?

In their own Sections, they have at least some Moderator-like powers. For instance the power to delete threads.

Which is why we have a Feedback Section, seperate from any Vendors section.
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Thank you for clarifying that for me Shawn!

You are right, the info i posted was incorrect.

It all comes down to not trying to fix the issue in the first place. They knew of the issue yet decided not to do anything about it. This makes me think they knew they were in the wrong yet chose to ignore it. I have not and will never buy anything from them based on several issues they have had with many of their products including this one.

If you have an issue and own up to it quickly people will be more receptive to a few issues here and there, but choosing to ignore them is just bad business.

EDITED FOR CONTENT:

Please don't post PM's between forum members in general public. This is against forum rules.

If you want something like that aired in public, you need to first have consent of the other party, and consent of forum staff.

-Cliff

Me neither.
Were does this guy come from?

I'm sorry you're having such trouble with Mark. I'm only glad he won't be jerking around anyone else around here in the near future.

I don't see how it was miscommunication... He left spring perches on... Now he is saying he meant to tell you that won't work? Sounds like he didn't fully understand what he was doing and/or made a mistake... NOT miscommunicate.

Please keep PM's out of threads.

Chris, I modified your reply to the thread.

My fault Tekkie. Noted. So is paraphrasing okay then? Can I say that he wants to charge me $125 to fix the spacer issue, on top of what it initially cost me for the CSKs in the first place. I think that's pretty pertinent information that deserves some feedback, for sure.

The misscommunication happened when you did not say "for coil overs only". He is or is going to add that to the description. As far as PhorB13 is concerned that was a big detail that was left out before he ordered them. And if he did what he said and told Mark they were for coil springs then there is no excuse, just a lack of knowledge on his part.



I think you are SOL, unfortunately. Try and sell them and just get something new.

You will not win with him because "he did nothing wrong" and "you are at fault for not knowing what will and will not work" before you ordered your parts even though it did not state they would not work for coil springs. It really sucks that you are in the position you are in and just happened to get caught in this mess.

As stated he is no longer on the forum and people will have to go to him directly to get anything made. Not sure what happened but it looked like he was going good but then i think things got out of control and he wanted to make too many items without researching them correctly.

I love his post in his section about how people were sending him messages saying his customer service sucked and how that helped make up his mind. I was one of those people, he changed what i had typed in one of my posts in his section and i did not like that, so i asked him to delete it and that i would never buy anything from him. He got a little mouthy in his reply and then he posted about not serving the forum.

Like I said before... If he cut the spring perches off I could believe that. As they were delivered they don't work for anything. Sounds like ignorance, NOT miscommunication.

"Here at Overkill Engineering Motorsports we specialize in being the best on the market for fine tuned highly engineered parts. We are here to help with anything you might desire. Our custom parts division along with our many services offered will get you on your way with the best parts at the right price

Here at OEM we specialize in building performance aftermarket parts that are precision engineered for the best quality at the best price; never settling for less."

TO ME, that sounds like they know what they are talking about. How am I to know they would oversee the "tiny" detail that B13 rear strut housings should NOT be shortned and need spacers to work with OEM style springs, such as Road Magnets? Their ignornace, again, should not result in Me paying for them to fix their mistake.