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Thread: RE - Carbon Creations B13 Hoods and Trunks Group Buy

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Posts: 131-132 of 132
2012-03-02 12:41:52
Originally Posted by Vadim
Originally Posted by Extreme
I suggest you watch your language, if Cherry has you to back him up, he won't be getting anything.

Let me get this clear, you wont help a customer with a broken product because some random forum member is refusing to speak to you nicely?

I kept trying to think of what this entire fiasco reminds me of, ED's attitude about resolving this issue.

Overkill Engineering Motorsports.

Identical Customer Service M.O.

Same exact pompous, nit-picky, vague, condescending, craw-fishing, self-righteous, ego-maniacal, I'm-doing-you-a-favor attitude concerning Customer Service.

It did not work for me then, it sure as hell does not work for me now.

Shawn B
Last edited by Shawn B on 2012-03-02 at 12-53-07.
2012-03-02 14:08:57
Okay, everyone has had their fun.

We can all agree to disagree on several points of discussion until the cows come home.

Bottom line:
Group buy is cancelled until things are worked out between OP of this thread, and Business. That simply means an agreement is to be made between the two parties in one way or another.

This thread is closed, and will remain visible until such time that both parties are happy with their decisions.

I think it's fair to say that there were several things that could have been done differently (file with the BBB, small claims court, etc.) however that doesn't change the fact that the company should be more willing to work with a pissed off customer, than to ignore them.

In my line of work, if a customer is upset for any reason, I only have myself to blame. I don't care if it's not my fault. I take responsibility to make them happy so that our services are WANTED in the future.

I only work for the Army though, so maybe that's a new concept? /sarcasm.
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