Thread: http://tmmotorsports.net/

No they are not.

The point of this thread was so that everyone on here will never buy anything from him. To protect the community that I care about.

Thanks bro

Oh dang I guess the 120's haven't been available since 2007 LOL

Also, viprdude...we never did charge your credit card. We do a pre-authorize, then once the item has shipped we capture the funds. Since there was an issue, I never captured the funds.

That makes zero sense about you "capturing the funds" and is false. At least on my side, when I viewed my online statements.

I was charged on 1/4/2011, the day of my order. Those funds were frozen in time so I had no access to them.

Just today, those funds mysteriously appear as a credit on my statement.

Thank you for your time. Sad that this was the only way change could be made, but lesson learned.

And I see you changed your site around already. I could not find those rotors anymore. Looks like, at least, we both learned a lesson.

TMMotorsports.net, your posts are being picked up as spam, I am trying to approve them as soon as possible though. Once you hit 5 posts you should be good.

TMMotorsports.net I do want to thank you for taking the time to come and post on our forums and try to clarify this issue.

The problem here is, a customer bought a specific item advertised as in stock from your website. What the customer received is a different product, inferior to the first. It does not matter what happened in between, when a customer goes to buy a specific item, they need to receive that item. If that order cannot be fulfilled, the order need to be canceled, and the customer needs to be notified. You trusted your vendors, had to pay extra to drop ship, yet they still dropped the ball. The problem is yours, not customers. Find a better vendor next time.

Forcing the customer to pay a restocking fee for sending them wrong item is wrong. Which is why Viprdude started this thread originally. What should have happened is, No problem sir, here is a prepaid shipping label. Or here is a few bucks back for the inferior product.

If you did that to begin with you wouldn't see this thread trashing up your company's name. What you did at the end is noble though, refunding the money and not forcing the customer to send back the product is the correct way to do it, I applaud you for that. If you forced him to send it back, I would say provide a prepaid shipping label first though (rotors are expensive to ship).

Thanks,

Vadim
SR20-Forum Staff

Thanks Vadim, but I think every one is a little confused at what actually happend.
The part number was automatically changed and superseded to the other by StopTech. I was never notified of this change at all nor did I give the go ahead to do the change.
Since I had no clue (which is still my responsibility) that they were going to do this. I couldn't stop the order before it went out.
If I had known that they were discontinued, I would have canc'd the order and refunded his money.
In the time between, I had to figure out the truth. What caused this and how to fix it.
When I talked to the Tech Rep at StopTech, he made it sound like they were the same thing.

Im not here pleading my innocence, but am just trying to take the time to prove that I am an honest person and that we are an honest company. We are still new (been in business a little over a year and a half) and are learning as we go.
Unfortunately, I am human and make mistakes. And yes the right way to do it was refund Viprdude. Which I eventually did.
Like I told Viprdude on here and in emails, I apologize.
And yes we both did learn something.

Actually I have to stand behind him on this one. It makes perfect sense, we do the same thing where I work.
It sounds like you are using a debit card no? Since there is no line of credit it will appear as a charge on your bank statement for the day the order was placed because yes that is the day that the card was run so the merchant even knows the card is good or not. For how long, that is all up to the bank. The only thing a merchant wants is the authorization number which allows us within 30 days to take the money from the customer once the items have been shipped.
Next time around I would suggest using a credit card so you don't have to worry about this problem.

I am going to have to argue for TMM again, it takes SO much time and effort to keep a parts website updated no one knows. Part numbers and pricing are ALWAYS changing. To keep that information updated is insane. You are probably the only person that has ever ordered those rotors from them so they never knew any different up until now.

In this situation it is very tough. Stoptech/PowerSlot/Centric is probably one of the hardest companies to deal with as far as part numbers or has been over the past 2-3 years from my experience. They have been doing so much reorganization and combining of companies blah blah that their part numbers have been all over the place.

But in the order being placed they should've noticed if there was a significant change to the part number or product offered and notified you I do agree on that so that the situation could be resolved before hand and no one is losing out on shipping charges etc.. If the customer doesn't want them then just cancel the order or at least that is what I do.

Toby, I'm glad you tracked down the issue and came to the conclusion you did as far as the refund to Viprdude. From here, it looks like StopTech really put you in a crappy situation and that's between you and them as you noted. I can only assume you'll put measures in place to deal with parts suppliers who pull the rug out from under you. Or at least give their rep a good tongue lashing.

It's still sad that this thread had to be created (because things didn't work out in e-mails) but we've gotten so used to sellers coming here and throwing customer service to the wind (in glorious fashion) that you look saintly in comparison. Thanks for that.