Thread: SO, THIS looks very wrong.

I may have misspoke. I'm not sure if they are totally leaving the sr game, but they are going to scale back on the things they do. Less projects at a time, better execution of what they do best.

These units were made for Coilovers only. I modify EXACTLY as my Koni sales person tells me to. 52mm from the top. Now, if you wanted these to work with a spring set-up all you have to do is raise the Koni up 2.5". The comment about 250# springs only, no that is not true at all. I am not sure what all the frustration here is about. Seems to me this forum is only about people bickering then solving a problem. Instead of coming up with a solution everyone just likes to point fingers. Its one reason I am venturing into new scene.

How many previous scenes have you had to move on from and "venture into a new scene" from?
Can you count them on one hand? Two? Or is it into the dozens now?


If you can't wrap your thick skull around why the OP is upset, and comepletey wronged by you, then you have to be the most ignorant bastard we've run across in a long time.

Get your fucking head out of your ass and recognize that you offered to build a suspension that you had no clue how to build, with options that didn't work together. You delivered a suspension that is dangerous and possibly deadly. To think we don't recognize a back-pedal when we see one is insulting and only going to be problematic for you.

After delivering an unfit damper configuration, you have the audacity to think you're going to charge the buyer for repairs? This is the most clear-cut return case in history. No questions asked: "Holy shit send that back to me right away for a replacement or full refund. Shipping is on me!"
Do you really want your name attached to those things out in the wild?

How long have you been in the business of ripping people off? I want to know.

Now see, is this fixing the problem? Nope. I do understand why he is upset but I am not going to post on here and get flammed just as you are doing now, do you get it now? If not I can further explain it more simplistically.

I have told Chris I will modify his housings for him. I have contacted Koni on this subject to verify my own self on what I did. 52mm from the top, They will work with Coil overs. If they need to be used with springs they need to go up. Its not a hard concept.



Mark

For free? Shipping covered both ways by you?

Trying to still make a profit or break even on this sale is insulting, disingenuous, and despicable.
You fucked up. Someone has to take the hit. You think it should be the buyer?

Koni has no concept of the kit you're trying to put together. This is not something they can help you with, and they will be giving you bad advice if anything.

You need to learn some terminology here. Our cars come with coilovers from the factory. The buyer assembled your dampers with his springs to result in coilovers. Go back and read those last two sentences again please.

You mean to say they will work with the correct length 2.5" diameter springs and matching spring perches. That too is a coilover, but also distinctly different.

http://en.wikipedia.org/wiki/Coilover


EVEN IF you told the buyer these wouldn't work with anything but "coilovers" (which you didn't) I'd STILL say you were in the wrong. He's got them set up as coilovers, and they don't work. Go back and read that sentence again too please.

You offered them for sale with stock spring perches. CSKs can be made this way, no problem. That is what the buyer wanted, and they wanted to use them with stock-like springs. The buyer has no clue what works and what doesn't which is why he came to you. You offered B15 SpecV inserts in the rear as an option. That was your mistake. There's no two ways around that. You as the vendor should know what you are selling, the intended use, and not offer things for sale that won't work. Or at least inform the buyer that their intended use is ill-advised and you won't be offering returns or replacements or warranty of any kind. This is business 101 here.

They should have been built properly from the get-go and shouldn't have been delivered the way they were. Failing that, they should be corrected at no cost as it is no fault of the buyer. It's not a hard concept.

Quit dicking the guy around!

Just so we're clear OEM. I am at your website right now I can put in options for CSKs which say B13 rear housing and B13 SpecV Koni and no rear coilover spring options and the website will let me order them. There is no note on your site that the CSKs cannot work the way I am attempting to order them. On most business websites options will white out and are not able to be selected when combinations are not possible/safe. OK, maybe that costs money or is too difficult to program. So why isn't there a note or disclaimer on that page that SpecV inserts will ONLY be offered with the appropriate rear coilover (2.5" spring) options? As a last resort, why did you not contact the purchaser and say "I can make these for you like you ordered but they will not be safe. Maybe we can come up with a different solution to meet your needs or I can refund your purchase."

PhorB13 should not have to have people as dedicated, thorough, well researched and well written as people on this forum to get proper treatment. He should be treated properly from the beginning all the way to the end of his transaction with you. This is part of what is so infuriating with you. If you think you can steam roll someone, you do it. This isn't the first time.






This is coming from someone who's run a successful, custom product/service driven business for the last 7 years:

Go die in a fire.

PhorB13, it might be about time to have your lawyer send Mark a letter.

Read that dialog above. If Phor told you Road Magnets, which I am positive he did, then YOU fucked up. You Mark. 100%. You did not know your shit well enough to offer CSK's and YOU FUCKED UP.

You know what is scary for you Mark? I almost ordered CSK's from you to use with Hyperco Gen II springs. And I would have specified the springs and YOU would have FUCKED IT UP. With me sir. You dodged a motherfucking bullet on that one Mark. You understand me child?


You should be modifying exactly as you personally know for a fact they will work.

You sir do not have the expertise to offer CSK's on your web-site and for sale to this community. You have not done your due diligence and research properly, and now it has bit you in the ass.

Your Koni rep is NOT intimately familiar with what will and will not work with our suspensions. He does NOT qualify to tell you how to make CSK's. So do NOT for one gawd-damned minute blame this on Koni or anyone else.

It is your fault. Yours and yours alone. And much, much worse than the mistake is your response to it, your specific customer, and your customer base.

You're a fucking disgrace.


Bullshit. Phor told you the springs he was using. Period.

You are too motherfucking ignorant to build the CSK's properly, to "bolt on" to his car, when he first recieved them. YOU fucked up. YOU sent him something that would not work with his existing and stated springs.

"All you have to do..."?!? Who has to do? Phor? Bullshit. He paid the money for your expertise Cupcake. All you had to do Brainiac, was to build them properly in the first place.

Since that did NOT happen due to your ignorance of the product you were building, all you have to do is make it 100% right for the Customer, on your dime and your motherfucking time. With a "geez Phor, sorry I fucked up, I'll make it right for you...here is Overkills UPS account numbers to ship it back via UPS Blue..."


Now you're a motherfucking "expert"? No one gives a fuck, side arguement, irrelevant.



Oblivious, clueless, ignorant son-of-a-bitch.

You got fabrications skills for sure.

However, you have NO concept of how to run a business and treat people. Not so much as a single clue about Customer Service. You're an amoral, egocentric, utterly clueless, snot-nosed little shit, who does not deserve to run any busines.


The solutions is YOU fixing the issue(s) YOU caused. Taking responsibility for your mistakes. Treating Customers correctly. Getting your shit together and thoroughly understanding and therefore engineering the products that YOU are offering for sale.


Goodbye Mark and good riddance.

I tried to steer you right once before. I got "good" not great service from you. But I am an understanding bastard, and we got things worked out. You're new, young, and I figured (hoped, prayed) that with the input you were recieving that you would come around and correct your "good to abyssmal" Customer Service. You have not. You have gone in the opposite direction, and I am sick of your mealy-mouthed, unacceptable, shit Mark.


I *think* I re-covered some of Bens post. 100% agreed with him on anything we did not mutually address.

And Ben, you get a double word score for "disingenuous." Nice.


That is the exact impression I am getting.

It is essentially bullying with dismisiveness those that he thinks he can.

Mark it is no wonder that Overkill Engineering Motorsports and your sorry ass has been run-off of other forums.

Shawn B

Bravo..Bravo... Did that make you feel good about yourself. Its no wonder the vendors left this place. I was gonna fix them for free and pay for everything, oh well now.


IM DONE!