Thread: SO, THIS looks very wrong.

Absolutely agreed 1,000%. If I were you, I would accept nothing less than a completed suspension that works for you, at no additional cost. If that's spacers installed, so be it. If that's an entirely new set of rear struts, so be it. If it's 2.5" springs and associated perches, then so be it.

At no point should you have to pony up one more cent to fix their mistake.

I'd have the paperwork for small claims court at the ready if all else fails.

To my mind, this fails the most basic of customer service concepts - "as the business owner, would I put this product on my car, would I be proud to own this product and have it represent my business?" I don't see how his answer could be anything other than "No" since it was apparently made incorrectly and doesn't work.

I agree with all of the above but i dont see him caring enough to do anything for you without persuasion. I hope you can work this out with out going the legal route but you have to do what you have to do. There is always the Better Business Bureau as well.

even with the spacers installed, the B15 Spec V Koni Yellow inserts still won't work in the rear because the spring rates are only 250 in the rear. The B15 Spec V Koni Yellow inserts need to be revalved by Koni to work with 250 lb springs..

B15 Spec V Koni Yellow inserts require 400 lb springs rates in rear of a B13.



About the edit of the PM's in this thread.. did he quote Overkill or just paraphrase what was being said?

I think that, in what is turning out to be a feedback thread, you should be able to discuss the poor communication and what went on ... BUT.. i do not know the exact rules..

either way, i feel again like they are getting a free ride....

that kid who the other day was busted a guy named "BlueU13" or something, for selling a SR20VE head to a guy and didn't ship it for a month.. SR20-forum moderators didn't get rid of the paraphrased PM's linked in that thread - that i recall.... is OEM sending the forum a ton of money??

i don't get it

I doubt it. More likely a human error of loosely organized mods.

Yeah I doubt it too...

I've tried to stay out of this thread, but since my name was brought up about a week ago, I feel the need to at least reply. The reason I wanted to stay out is because my experience with OEM was nothing like the OP's of this thread. And I have had to stay silent when other customers both on the Dash as well as G20.net had what I would have to call major unresolved dealings with OEM. I chose to stay silent because anything I said would have looked like I was "pitching" for OEM. The truth is that I was just a satisfied customer. Maybe the only one he had. The closest I came to an issue was the poorly designed overflow bottle, which I had to give feedback to Mark and he fixed the issue on other people's orders. It has been sad to watch the entire drama unfold because like VQ said, my endorsement spurred other people to spend money with OEM. It has been my experience that Mark is a good fabricator. Unfortunately, his customer service has been substandard. I am both sad and at the same time relieved that he is exiting the community. I will say the products he made for me were of high quality and I think a lot of that has to do with the fact that he was able to work on my car in his shop. If he made errors, he was able to correct them before I ever saw them. I am at a loss for anything else to add to this.

Joe, from meeting you at the convention i know you are a truthful and trustworthy guy. I think the little kinks that he worked out on your car is what other people are seeing but are not local and parts are getting shipped before they are truly tested. It is by no means your fault for what has happened and you were only sharing your personal experiences. I believe Mark is a good buy and makes good stuff if he takes his time and does the proper research and testing.

I appreciate your post. I think that it should be said that just because you are a satisfied customer does not mean you should not or cannot reply/post. I think that your opinion is valid totally. I am on the other end of the spectrum but I am in no way saying he NEVER does good work. I am only able to go by my experience with him, and sadly, it has not been the best, or even satisfactory. If your experience has been better, then I think OEM should take some notes as to what vary within each situation. Their lack of being proactive shows their is no need to better his customer service, which is a loss because he IS a talented fabricator. He just needs to understand that not all customers will be happy and he needs to work with the ones who are unhappy just as hard, or more so, for the ones who are NOT happy.... the feeling, not the forum member

did I miss something? they are exiting the community?

i wish we could have turned his good fabrication skills into good customer service skills as well.. That's what I tried to do a long time ago, but he didn't want my help or insight into their customer care issues.

prompt and clear communication is so key to success, along with a great product. They had some great products from what I understand. I hope they figure that out with their next community the importance of communicating.